国内仿牌独立站卖家最常使用的支付方式便是Paypal，而在交易过程中可能会因为物流等问题产生争议，除了积极沟通客户，向Paypal提供相关的信息说明也是很重要的，仿牌跨境基地小编为大家提供了相关的文档模板以供参考。
物流信息说明文档
Hi,
when the buyer purchases an order on xx / xx / 2020 (日期), the order confirmation email has been sent to xxx (买方名称+买方邮箱). And on xx, xx, 2020, we sent a shipping confirmation email to xxx (买方名称+买方邮箱).
Recently due to the spread of epidemics, the timeliness of logistics has been greatly affected. We arrange the warehouse delivery as soon as we receive the buyer’s order. However, the time to wait for a flight after the information is uploaded and delivered to the airline is obviously longer. For this situation, we also explained the logistics policy and product page of the website, and sent an email to remind the buyer after the buyer placed the order. We also increased the number of customer service and tried our best to provide buyers with better services.
The latest logistics information: xxxx
Note:
1) 2020001 is the tracking number of our logistics service provider Yanwen.
2) 2020002 is the tracking number of USPS, which is Yanwen’s delivery partner in the United States.
3) They are all tracking numbers of packages.
嗨，
买家在xx / xx / 2020(日期)购买订单时，订单确认电子邮件已发送至xxx(买方名称)(他的电子邮件地址)。并且在2020年xx月xx日，我们向xxx(买方名称)(他的电子邮件地址)发送了一封运输确认电子邮件。
近期由于流行病的传播，物流时效受到了很大的影响。我们在接到买家订单的第一时间就安排了仓库发货(买家+买家邮箱)。但信息上传和交付航空公司后等待航班的时间明显变长了。对于这个情况我们在网站的物流政策和商品页面也进行了解释，并且在买家下单后也发送邮件进行提醒，我们也增加了客服数量，竭尽全力为买家提供更好的服务。
最新物流信息：xxxx
注意：
1)2020001是我们物流服务提供商Yanwen的跟踪编号。
2)2020002是USPS的跟踪号，它是Yanwen在美国交付的合作伙伴。
3)它们都是包裹的追踪号码。
订单信息说明文档
Hi,
when the buyer purchases an order on xx / xx / 2020 (日期), the order confirmation email has been sent to xxx (买方名称+买方邮箱). And on xx, xx, 2020, we sent a shipping confirmation email to xxx (买方名称+买方邮箱).
After receiving these two emails, the buyer did not say to reject the order. We also sent all the corresponding information according to the purchase process, so we believe that the buyer has accepted the payment.
But now a month later, the buyer says that this is an unauthorized transaction, which we think is unreasonable.
Recently due to the spread of epidemics, the timeliness of logistics has been greatly affected. We arrange the warehouse delivery as soon as we receive the buyer’s order. However, the time to wait for a flight after the information is uploaded and delivered to the airline has become significantly longer. For this situation, we also explained the logistics policy and product page of the website, and sent an email to remind the buyer after the buyer placed the order. We also increased the number of customer service and tried our best to provide buyers with better services.
Latest logistics information: xxxx
Note:
1) 2020001 is the tracking number of our logistics service provider Yanwen.
2) 2020002 is the tracking number of USPS, which is Yanwen’s delivery partner in the United States.
3) They are all tracking numbers of packages.
嗨，
买家在xx / xx / 2020(日期)购买订单时，订单确认电子邮件已发送至xxx(买方名称)(他的电子邮件地址)。并且在2020年xx月xx日，我们向xxx(买方名称)(他的电子邮件地址)发送了一封运输确认电子邮件。
收到这两封电子邮件后，买方没有说要拒绝订单，我们也根据购买流程发送相对应的全部信息，因此我们认为买方已接受此付款。
但是现在一个月后，买方说这是未经授权的交易，我们认为这是不合理的。
近期由于流行病的传播，物流时效受到了很大的影响。我们在接到买家订单的第一时间就安排了仓库发货。但信息上传和交付航空公司后等待航班的时间明显变长了。对于这个情况我们在网站的物流政策和商品页面也进行了解释，并且在买家下单后也发送邮件进行提醒，我们也增加了客服数量，竭尽全力为买家提供更好的服务。
最新物流信息：xxxx
注意：
1)2020001是我们物流服务提供商Yanwen的跟踪编号。
2)2020002是USPS的跟踪号，它是Yanwen在美国交付的合作伙伴。
3)它们都是包裹的追踪号码。
